Terms and Conditions for Hedge Trimming Services in Marylebone
Welcome to our professional hedge trimming services in Marylebone. By engaging with our services, you agree to abide by the following terms and conditions. Please read them carefully to understand your rights and obligations.
1. Service Description
We provide comprehensive hedge trimming services, including pruning, shaping, and maintenance to ensure the health and aesthetic appeal of your hedges. Our team utilizes the latest equipment and techniques to deliver high-quality results.
2. Booking and Appointment
To schedule a hedge trimming service, clients must book an appointment in advance. This can be done via our online booking system or by contacting our customer service team during business hours.
2.1 Cancellation Policy
Clients may cancel or reschedule appointments up to 48 hours before the scheduled time without incurring any fees. Cancellations made within 24 hours may be subject to a cancellation fee.
3. Payment Terms
Payment for services is required upon completion of the hedge trimming. We accept various payment methods, including bank transfers, credit cards, and cash payments. All prices are quoted in GBP and include VAT unless otherwise specified.
3.1 Additional Costs
Any additional services requested outside the standard scope will incur extra charges, which will be communicated and agreed upon prior to commencement of work.
4. Responsibilities
Clients are responsible for providing access to their property and ensuring that the area to be serviced is clear of obstacles. We are not liable for any damage caused by pre-existing conditions or hazards on the property.
4.1 Property Access
- Clients must provide secure access to their property for the duration of the service.
- It is the client's responsibility to ensure pets are secured and that children are supervised during the service.
- Any specific instructions regarding the service area must be communicated in advance.
5. Insurance and Liability
We maintain comprehensive liability insurance to cover any accidental damage occurring during the service. However, we are not responsible for pre-existing damage or issues not directly caused by our team.
5.1 Indemnification
Clients agree to indemnify and hold us harmless from any claims resulting from the client's negligence or failure to comply with the terms and conditions outlined herein.
6. Quality Assurance
We are committed to delivering high-quality hedge trimming services. If a client is unsatisfied with the service provided, they must notify us within 14 days for resolution. We strive to address and rectify any issues promptly.
6.1 Satisfaction Guarantee
Our satisfaction guarantee ensures that we take necessary steps to meet client expectations. This may include re-service or partial refunds, depending on the situation.
7. Privacy Policy
We respect the privacy of our clients and are committed to protecting personal information. Any data collected during the service booking and delivery process will be handled in accordance with applicable privacy laws and regulations.
7.1 Data Protection
- Personal information collected will be used solely for the purpose of providing and improving our services.
- We will not share, sell, or distribute client information to third parties without explicit consent, except as required by law.
- Clients have the right to access, amend, or request deletion of their personal data at any time.
8. Terms of Use
By using our hedge trimming services, clients agree to comply with all applicable laws and regulations. Any misuse of our services, including property damage or non-payment, may result in legal action.
8.1 Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in England and Wales.
9. Amendments
We reserve the right to modify these terms and conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
10. Severability
If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
11. Entire Agreement
These terms and conditions constitute the entire agreement between the client and our hedge trimming services in Marylebone, superseding any prior agreements or understandings.